Terms of service
Terms and Conditions
This website is operated by TechTail. Throughout the site, the terms "we", "us", "our", and "entrepreneur" refer to TechTail. TechTail offers this website, including all information, tools, and services available on this site, to you, the user, provided that you agree to all the terms, policies, and notices listed here.
By visiting our site and/or purchasing something from us, you agree to our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Conditions"), including any additional terms and policies referenced herein and/or available through a hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, sellers, and/or contributors to the content.
Please read these Terms of Service carefully before visiting or using our website. By visiting or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store are also subject to the Terms of Service. You can review the most recent version of the Terms of Service at any time on this page. We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page regularly for changes. Your continued use of or access to the website after any changes are posted constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
By agreeing to these Terms of Service, you affirm that you are at least the age of majority in the state or province where you reside, or that you are the age of majority in the state or province where you reside and that you have given us your permission to allow all of your minor family members to use this site.
You may not use our products for any illegal or unauthorized purposes, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You may not transmit worms or viruses or any other code of a destructive nature. A breach or violation of any of the Conditions will result in the immediate termination of your Services.
We reserve the right to refuse service to anyone at any time for any reason.
You understand that your content (excluding credit card details) may be transmitted unencrypted and (a) may involve transfers over various networks; and (b) may be altered to conform and adapt to the technical requirements of connecting networks or devices. Credit card details are always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, the use of the Service, or access to the Service or any contact on the website through which the service is provided, without our express written permission.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ARTICLE 1 - DEFINITIONS
In these conditions, the following terms are defined as:
Cooling-off period: the period within which the consumer may exercise the right of withdrawal;
Consumer: the natural person who is not acting in the course of business or profession and enters into a distance contract with the entrepreneur;
Day: 22-08-2024
Continuous transaction: a distance agreement concerning a series of products and/or services, whose delivery and/or performance obligation is spread over time;
Durable medium: any medium that allows the consumer or entrepreneur to store information personally addressed to them in such a way that future consultation and unchanged reproduction of the stored information is possible.
Right of withdrawal: the possibility for the consumer to cancel the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person offering products and/or services at a distance to consumers;
Distance contract: a contract where, in the context of a system organized by the entrepreneur for the sale of products and/or services, the agreement is concluded exclusively through one or more techniques for distance communication;
Technique for distance communication: a method that can be used to conclude a contract without the consumer and entrepreneur simultaneously being in the same location.
General Terms and Conditions: these General Terms and Conditions of the entrepreneur.
ARTICLE 2 - IDENTITY OF THE ENTREPRENEUR
Company name: PURE BALANCE GLOBAL LIMITED
Company number: 16264366
Business address: 71-75 Shelton Street,
Covent Garden,
London, WC2H 9JQ, United Kingdom
ARTICLE 3 - APPLICABILITY
These general terms and conditions apply to any offer from the entrepreneur and to any distance contract and orders between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur's premises and will be sent to the consumer free of charge as soon as possible upon request.
If the distance contract is concluded electronically, the text of these general terms and conditions may, in deviation from the previous paragraph, be made available to the consumer electronically in such a way that it can be stored easily by the consumer on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent to the consumer electronically or otherwise free of charge upon request.
In the case that, in addition to these general terms and conditions, specific product or service terms apply, the second and third paragraphs of this article will apply accordingly and the consumer may always invoke the applicable provision that is most favorable to them in the case of conflicting general terms and conditions.
If one or more provisions of these general terms and conditions are at any time wholly or partially invalid or annulled, the agreement and these terms will otherwise remain in force and the relevant provision will be immediately replaced by a provision that as closely as possible reflects the intent of the original provision.
Situations not regulated in these general terms and conditions should be assessed "in the spirit" of these general terms and conditions.
Ambiguities regarding the interpretation or content of one or more provisions of our terms should be explained "in the spirit" of these general terms and conditions.
ARTICLE 4 - THE OFFER
If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
The offer is non-binding. The entrepreneur is entitled to change or amend the offer.
The offer contains a full and accurate description of the offered products and/or services. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.
All images, specifications, and details in the offer are indicative and may not serve as grounds for compensation or contract dissolution.
Images of products are a truthful representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.
Each offer contains sufficient information to make it clear to the consumer what the rights and obligations are that are linked to the acceptance of the offer. This specifically includes:
the price, excluding clearance costs and import VAT. These additional costs will be at the customer's risk and expense. The postal and/or courier service will use the special arrangements for postal and courier services regarding imports. This arrangement applies when goods are imported into the EU destination country, as in this case. The postal or courier service collects the VAT (possibly along with the clearance costs) from the recipient of the goods;
the possible shipping costs;
the way the agreement will be concluded and the actions required;
whether or not the right of withdrawal applies;
the payment, delivery, and execution methods for the agreement;
the period for acceptance of the offer or the period within which the entrepreneur guarantees the price;
the communication rate for distance communication if the cost of using the communication technique differs from the regular basic rate for the communication method used;
whether the agreement is archived after conclusion, and if so, how it can be consulted by the consumer;
how the consumer can verify and correct the data provided under the agreement before closing the agreement;
other languages in which the agreement can be concluded, in addition to Dutch;
the codes of conduct the entrepreneur adheres to and how the consumer can consult these codes electronically;
the minimum duration of the distance agreement in the case of a continuous transaction.
Optional: available sizes, colors, and types of materials.
ARTICLE 5 - THE AGREEMENT
The agreement is concluded, subject to the provisions in paragraph 4, at the moment the consumer accepts the offer and complies with the conditions attached to it.
If the consumer has accepted the offer electronically, the entrepreneur will confirm the receipt of the consumer's acceptance of the offer without delay via electronic means. Until the receipt of this acceptance has been confirmed by the entrepreneur, the consumer may dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and will provide a secure online environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
The entrepreneur may, within legal boundaries, inquire whether the consumer can meet his payment obligations and any other facts and factors that are important for a responsible conclusion of the distance agreement. If, based on this investigation, the entrepreneur has valid reasons not to proceed with the agreement, he is entitled to refuse an order or request, or to attach special conditions to its execution.
The entrepreneur will provide the following information to the consumer along with the product or service, in writing or in a manner that the consumer can easily store it on a durable data carrier:
- the business address of the entrepreneur where the consumer can address complaints;
- the conditions under which and the way the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
- information about warranties and post-purchase services;
- the data mentioned in article 4 paragraph 3 of these terms, unless the entrepreneur has already provided these to the consumer before the execution of the agreement;
- the requirements for termination of the agreement if it has a duration of more than one year or is of indefinite duration.
In case of a long-term transaction, the provision in the previous paragraph applies only to the first delivery.
Every agreement is concluded under the suspensive condition of the availability of the relevant products.
ARTICLE 6 - RIGHT OF WITHDRAWAL
When purchasing products, the consumer has the option to cancel the agreement without stating reasons within 14 days. This cooling-off period starts on the day after the consumer receives the product or a representative designated by the consumer and notified to the entrepreneur.
During the cooling-off period, the consumer must handle the product and packaging carefully. They will only unpack or use the product to the extent necessary to assess whether they want to keep the product. If they wish to exercise their right of withdrawal, they must return the product, with all accessories and, if reasonably possible, in its original condition and packaging, following the reasonable and clear instructions provided by the entrepreneur.
If the consumer wants to exercise their right of withdrawal, they must notify the entrepreneur within 14 days after receiving the product. The notification should be made through a written message/email. After the consumer has indicated their wish to exercise the right of withdrawal, they must return the product within 14 days. The consumer must prove that the goods were returned on time, for example, by means of proof of shipment.
If the consumer has not notified the intention to use their right of withdrawal within the time limits mentioned in paragraphs 2 and 3, or if the product has not been returned to the entrepreneur, the purchase becomes final.
ARTICLE 7 - COSTS IN CASE OF WITHDRAWAL
If the consumer exercises their right of withdrawal, the costs of returning the products are for the consumer’s account.
If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal, provided that the product has been received by the entrepreneur or proof of complete return is provided.
ARTICLE 8 - EXCLUSION OF RIGHT OF WITHDRAWAL
The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur clearly states this in the offer, at least in time before concluding the agreement.
Exclusion of the right of withdrawal is only possible for products:
- made by the entrepreneur according to the specifications of the consumer;
- clearly of a personal nature;
- that, by their nature, cannot be returned;
- that can spoil or age quickly;
- whose price is tied to fluctuations in the financial market on which the entrepreneur has no influence;
- for single newspapers and magazines;
- for audio and video recordings and computer software whose seal has been broken by the consumer.
- for hygienic products whose seal has been broken by the consumer.
Exclusion of the right of withdrawal is only possible for services:
- related to accommodation, transport, restaurant services, or leisure activities to be performed on a certain date or during a certain period;
- where the delivery has begun with the explicit consent of the consumer before the cooling-off period has expired;
- related to betting and lotteries.
ARTICLE 9 - PRICE
I reserve the right to change the prices of the offered products and/or services during the validity period of the offer, also as a result of changes in VAT rates.
Notwithstanding the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no control, with variable prices. This fluctuation and the fact that any mentioned prices are indicative, will be stated in the offer.
Price increases within 3 months after the conclusion of the agreement are only allowed if they are the result of legal regulations or provisions.
Price increases after 3 months of the conclusion of the agreement are only allowed if the entrepreneur has agreed to them and:
- they are the result of legal regulations or provisions; or
- the consumer has the right to terminate the agreement as of the day the price increase takes effect.
The place of delivery, in accordance with article 5, paragraph 1, of the Dutch VAT Act 1968, is in the country where the transport begins. In this case, this delivery takes place outside the EU. Therefore, the postal or courier service will charge the customer for import VAT and customs clearance costs. As a result, the entrepreneur will not charge VAT.
All prices are subject to printing and typographical errors. The entrepreneur is not liable for the consequences of printing and typographical errors. In case of printing and typographical errors, the entrepreneur is not obligated to deliver the product at the incorrect price.
ARTICLE 10 - CONFORMITY AND WARRANTY
The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations in force at the time of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.
A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims the consumer can assert against the entrepreneur under the agreement.
Any defects or incorrect deliveries must be reported in writing to the entrepreneur within 14 days of delivery. The return of the products must be done in the original packaging and in new condition.
The entrepreneur’s warranty period corresponds to the manufacturer’s warranty period. However, the entrepreneur is never responsible for the final suitability of the products for any individual application by the consumer, nor for any advice regarding the use or application of the products.
The warranty does not apply if:
- The consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;
- The delivered products have been exposed to abnormal conditions or have been handled carelessly or contrary to the instructions of the entrepreneur and/or treated on the packaging;
- The unsoundness is wholly or partly the result of regulations imposed by the government concerning the nature or quality of the materials used.
ARTICLE 11 – DELIVERY AND EXECUTION
The entrepreneur will exercise the utmost care in receiving and executing orders for products.
The delivery address is the address that the consumer has communicated to the company.
Subject to the provisions of Article 4 of these general terms and conditions, the company will execute accepted orders with due speed, but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be executed or only partially executed, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to cancel the agreement at no cost and is entitled to any compensation.
In the case of cancellation in accordance with the previous paragraph, the entrepreneur will refund the amount the consumer has paid as soon as possible, but no later than 14 days after cancellation.
If delivery of an ordered product proves to be impossible, the entrepreneur will make an effort to make a replacement product available. At the latest upon delivery, it will be clearly and understandably stated that a replacement product is being delivered. The right of withdrawal cannot be excluded for replacement products. The cost of any return shipment will be borne by the entrepreneur.
The risk of damage and/or loss of products remains with the entrepreneur until the moment of delivery to the consumer or a representative designated and communicated to the entrepreneur, unless expressly agreed otherwise.
ARTICLE 12 – LONG-TERM AGREEMENTS: DURATION, CANCELLATION, AND EXTENSION
Cancellation
The consumer may cancel an agreement entered into for an indefinite period, which involves the regular delivery of products (including electricity) or services, at any time, observing the agreed cancellation rules and a notice period of no more than one month.
The consumer may cancel an agreement entered into for a definite period, which involves the regular delivery of products (including electricity) or services, at any time, before the end of the specified period, observing the agreed cancellation rules and a notice period of no more than one month.
The consumer may cancel the agreements mentioned in the previous paragraphs:
- At any time and is not limited to cancellation at a specific time or during a specific period;
- At least in the same manner as they entered into the agreement;
- Always cancel with the same notice period as the entrepreneur has stipulated for themselves.
Extension
An agreement entered into for a definite period, which involves the regular delivery of products (including electricity) or services, may not be silently extended or renewed for a definite period.
In deviation from the previous paragraph, an agreement entered into for a definite period, which involves the regular delivery of daily, news, and weekly newspapers and magazines, may be silently extended for a definite period of up to three months, provided that the consumer can cancel this extended agreement before the end of the extension with a notice period of no more than one month.
An agreement entered into for a definite period, which involves the regular delivery of products or services, may only be silently extended for an indefinite period if the consumer can cancel it at any time with a notice period of no more than one month and a notice period of no more than three months if the agreement involves the regular, but less than once per month, delivery of daily, news, and weekly newspapers and magazines.
An agreement with a limited duration for the regular introductory delivery of daily, news, and weekly newspapers and magazines (trial or introductory subscription) will not be silently continued and will automatically end after the trial or introductory period.
Duration
If an agreement has a duration of more than one year, the consumer may cancel the agreement at any time after one year with a notice period of no more than one month, unless fairness and reasonableness prevent cancellation before the end of the agreed duration.
ARTICLE 13 – PAYMENT
Unless otherwise agreed, the amounts due by the consumer must be paid within 7 days after the start of the cooling-off period as referred to in Article 6 paragraph 1. In the case of an agreement for the provision of a service, this period begins once the consumer has received the confirmation of the agreement.
The consumer has the obligation to immediately notify the entrepreneur of any inaccuracies in the provided or stated payment details.
In the case of non-payment by the consumer, the entrepreneur, subject to legal restrictions, has the right to charge the reasonable costs, which were made known to the consumer in advance.
ARTICLE 14 – COMPLAINTS PROCEDURE
Complaints about the execution of the agreement must be submitted to the entrepreneur fully and clearly described within 7 days after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.
If the complaint cannot be resolved by mutual agreement, a dispute will arise that is subject to the dispute resolution procedure.
A complaint does not suspend the entrepreneur’s obligations unless the entrepreneur states otherwise in writing.
If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at their discretion, either replace the delivered products free of charge or repair them.
Article 15 – Disputes
The agreements between the entrepreneur and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law. This applies even if the consumer resides abroad.
ARTICLE 16 - PERSONAL INFORMATION
Your submission of personal information through the store is subject to our Privacy Policy. To view our privacy policy.
ARTICLE 17 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, prices, promotions, offers, shipping costs of products, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if information in the Service or on a related website is incorrect at any time and without prior notice (even after you have placed your order).
We are not obligated to update, modify, or clarify information in the Service or on a related website, including but not limited to pricing information, except as required by law. No specified update or refresh date will be applied in the Service or on a related website to indicate that all information in the Service or on a related website has been changed or updated.
ARTICLE 18 - CHANGES TO THE TERMS OF SERVICE
You can view the most recent version of the Terms of Service at any time on this page.
We reserve the right to update, modify, or replace any part of these Terms of Service at our discretion by posting updates and changes to our website.
It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service after any changes to these Terms of Service are posted will constitute your acceptance of those changes.
ARTICLE 19 – CESOP
Due to the measures introduced and tightened in 2024 regarding the ‘Amendment of the Sales Tax Act 1968 (Implementation of Payment Service Providers Directive)’, and the implementation of the Central Electronic System of Payment Information (CESOP), payment service providers may register data in the European CESOP system.
SECTION 20 – CONTACT INFORMATION
If you have any questions about the Terms and Conditions, you can contact us at support@techtail.co
Our company details are as follows:
PURE BALANCE GLOBAL LIMITED
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
UNITED KINGDOM
