FAQs

1. How can I contact you?

You can contact us by sending an email to info@techtail.co. We will respond to your inquiry as soon as possible.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with a network of trusted suppliers from around the world to ensure the best quality and variety for our customers.

3. How long does shipping take?

Shipping times can vary depending on the product and the destination. On average, it takes about 6-12 days for our products to be delivered. However, please note that shipping times may be longer due to factors such as customs clearance and peak holiday seasons.

4. Do you offer shipping to European countries?

Yes, we offer shipping to most European countries. Please note that there may be certain restrictions and additional fees for international orders. It is recommended to check with your local customs office for more information.

5. What payment methods do you accept?

We accept payment through major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience and security.

6. Do you offer refunds or exchanges?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can contact us within 30 days of receiving your item to request a return or exchange. Please refer to our refund policy for more information.

7. Are your products safe for pets?

Yes, all of our products are carefully selected to ensure the safety and well-being of pets. We prioritize quality and only offer products that meet the highest standards of pet care.

8. Can I track my order?

Yes, we provide tracking information for all orders. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

9. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please contact us directly to discuss pricing and availability.

10. Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 
To start a return, you can contact us at info@techtail.co.